Juicebox charger not connecting install#

I contacted Enel X NA technical support and talked to a very knowledgeable tech today. Really disappointed in Juicebox, not hearing anything after two days has really made me feel like they don't care. In the meantime I have to visit local public chargers to charge which is inconvenient to say the least. I email support back Wednesday evening to report my findings, I hear nothing from them Thursday or Friday. I email the contact at support from the first case and they tell me to try three things, the My Chevy app, the old charger and then the new charger again, nothing works. Get on the phone with support again and they are stumped, everything looks good, but the there is no voltage flowing through the charger. That is odd, so I do some troubleshooting, plug in the 120v charger that came with the car, it works fine. I get home, and plug the car in and the car shows a message 'unable to charge'. I get up to go to work, see the car had not charged over night, I shrug it off, I'll look into it when I get home, I had enough battery to get to work and back.

About four days later the replacement arrived, I swapped them out and everything was fine, until Tuesday this week. On the phone with support, they diagnosed it as faulty and arranged to send a replacement. The unit didn't work right out of the box, it was almost impossible to get it connected to the WIFI and whenI finally did it was only charging at 8amps.

Juicebox charger not connecting install#

I bought a juicebox charger off amazon after I got my Bolt in or around the first week or so of March, it arrived, had an electrician install the line and outlet in our garage.